policies + FAQs
cancellations + rescheduling
I totally understand the need for flexibility in my clients' hectic schedules and respect how valuable their time is. I make every attempt to accommodate client schedules and would ask that you, as a client, do the same. To ensure that scheduled appointments flow smoothly, clients will need to confirm or cancel appointments at least 48 hours in advance. If you must reschedule or cancel your appointment, please notify the salon within 48 hours of your appointment.
late policy + no shows
I will do my best to accommodate, but if you are more than fifteen minutes late, you may be asked to reschedule. If you are running late, please contact the salon as soon as possible to let me know. Clients are scheduled back to back, which means if I start just one client late, every client after that will be seen late. Sometimes I can catch up, sometimes I can’t, depending on what type of appointments are scheduled after yours. I completely understand that life happens, but if this is a recurring issue, a late fee may be added to your appointment cost.
What happens if you miss your appointment and don't contact the salon to let us know you won't make it? Unfortunately, when stylists don't have enough time to fill an appointment spot, they end up with a gap in their schedule that they lose money on. Our policy salon wide is that if an appointment is "no-showed", 100% of the cost services missed may be due before you are able to reschedule or rebook.
If you are unhappy with your services, I ask that you let me know within two weeks. I need to know or I can’t do anything about it. I always go out of my way to make my clients happy and when someone isn’t, I will do what it takes to make the situation better. That being said, not achieving desired final results in one session, when we have discussed in the consultation that it will require multiple sessions, does not constitute a "re-do." A complete change of service also does not constitute a "re-do." Once again, if there is an issue, I am always willing to make it right and leave you 100% happy with your hair!
children at the salon
Due to health and safety reasons, children are not allowed in the salon unless they are receiving a service. I value you, and are sincerely thankful for your cooperation and understanding in helping keep Stem Salon a safe environment.